The FieldOne BlueprintTM Process...

Just like you, we care about our customers. Our Blueprint Process  ensures we proactively listen, understand your needs, and partner with you to provide the best field service management solution

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Discovery

What makes our Discovery Approach different is that we spend a significant amount of time listening to your needs and learning about your business. This up-front investment on our part ensures that we deliver a well thought out field service management solution that meets and even exceeds your business needs. The steps include:

  • A Mutual Success Agreement (MSA) – a process we follow to help you make an educated and informed decision when selecting your field service management solution partner
  • Multiple Level 1 and Level 2 workflow calls or in-person meetings to help us understand how you operate, your business needs, and current challenges. This may include “ride-alongs” where appropriate
  • A tailored demonstration that showcases how our Sky products address your specific business needs and current challenges

Implementation

The FieldOne Implementation Approach ensures both business and technology stakeholder engagement throughout the implementation process for rapid and effective results. The following differentiates our implementation:

  • Collaborative project management system to ensure all stakeholders involved have the most transparent, up-to-date, and accurate information 
  • A learning management system (LMS) to guarantee knowledge transfer that is so crucial for user adoption
  • Combination of Waterfall and Agile methodologies for rapid results 
  • Seasoned individuals with not only product but also deep service management expertise

Support

We provide the highest levels of service after you are live. Our experienced support staff is engaged at least a month prior to go-live to ensure a seamless transition from the delivery team. We continuously measure and monitor our ability to:

  • Sustain highest levels of up-time exceeding 99.999% through a combination of hosted environments  with redundancy and disaster recovery sites
  • Address any issues, concerns, or requests brought to our attention in a timely and professional manner
  • Keep you happy and satisfied with your overall experience with our field service management solution

Ongoing

Finally, our Lifecycle Approach includes ongoing improvements to our field service management solution to address changing business needs.

  • We release frequent updates to our desktop and mobile products that build upon existing  function/features and add to them
  • We periodically review with your business and IT stakeholders how new product releases can expand the value to your business by enhancing productivity and driving revenue, improving asset utilization, or driving superior customer service
  • We help you mine your data to better understand your key performance indicators (KPIs) so that you can make better business decision using a facts-based approach