Field Service Dashboards
and Reporting

Insight and analysis to meet objectives, achieve goals, and continue to improve your operations

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Drive service quality improvements and KPIs

Operational business intelligence enables field agents to provide the best possible customer experience.  Real-time visibility into KPI’s, with drill-down to expose detail, keeps the organization focused. Insights into multiple facets of field service from agent performance, through equipment failures, parts inventories, and routing and scheduling can be analyzed - along with sales, marketing, and supply chain data - can drive continuous service quality improvement and revenue optimization.

  • Performance Management - Track performance with interactive graphical scorecards and dashboards
  • Self Service Reporting  - Out of the box reports and business user-friendly tools for easy custom reporting. 
  • Drill-Down Analysis - See detailed transaction level data to assess specific issues.
  • Predictive Analysis - Sophisticated predictive analysis, segmentation, and recommendation algorithms.
  • Visualization - Stunning graphic representations of real-time business insights that can be modified and expanded upon.