Insight and analysis to meet objectives, achieve goals, and continue to improve your operations
Drive service quality improvements and KPIs
Operational business intelligence enables field agents to provide the best possible customer experience. Real-time visibility into KPI’s, with drill-down to expose detail, keeps the organization focused. Insights into multiple facets of field service from agent performance, through equipment failures, parts inventories, and routing and scheduling can be analyzed - along with sales, marketing, and supply chain data - can drive continuous service quality improvement and revenue optimization.
Performance Management - Track performance with interactive graphical scorecards and dashboards
Self Service Reporting - Out of the box reports and business user-friendly tools for easy custom reporting.
Drill-Down Analysis - See detailed transaction level data to assess specific issues.
Predictive Analysis - Sophisticated predictive analysis, segmentation, and recommendation algorithms.
Visualization - Stunning graphic representations of real-time business insights that can be modified and expanded upon.