The focus in medical device companies has been on field service as a primary source of revenue.  You need to manage contracts, warrantees, and agreements based on customers, assets, and vendors – and schedule technicians based on skills, certifications, location, and availability to meet customer expectations and drive revenue.  

FieldOne enables you to maximize your operation and utilize your people, assets, and inventory in the most efficient manner.  You’ll reduce your costs while improving your customer experience, building greater customer loyalty and driving more revenue. 

FieldOne allows you to:

  • Offer and deliver on shorter SLAs
  • Apply inventory based service scheduling and optimize parts pickups.
  • Increase first-time fix rate, eliminating the need for follow-up visits.
  • Balance repair work with installation and maintenance visits.
  • Improve fuel efficiency and reduce fleet maintenance 
  • Reduce travel between jobs by increasing daily rate of completed jobs.

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“We looked at lot of software packages to manage our field service operations.  FieldOne not only provided all the capabilities we needed, they provided the most flexible technology.  It was relatively simple to integrate with our CRM and ERP systems and we were able to go live in less than two months. Web and mobile forms are configurable and we’ve been able to make all kinds of changes without any vendor or outside assistance.”