Medical device services companies rely on FieldOne, from Microsoft, to strengthen their field service management on every level – meeting customer demands, improving productivity, and process optimization. We provide the medical device services industry with real-time access to service data but also remain compliant in this highly regulated industry. FieldOne, from Microsoft, can provide new metrics, better data, and enhanced visibility to monitor performance and assess the value delivered. Reporting on agent activity and customer experience data gives you the capability to identify trends, anticipate opportunities, and track key service metrics all while improving performance.
Today, field service technology can automate the overall process by providing information at your fingertips through your mobile device so you can concentrate on providing quality service, increasing revenue, and positioning yourself wisely for the future.
“We looked at lot of software packages to manage our field service operations. FieldOne not only provided all the capabilities we needed, they provided the most flexible technology. It was relatively simple to integrate with our CRM and ERP systems and we were able to go live in less than two months. Web and mobile forms are configurable and we’ve been able to make all kinds of changes without any vendor or outside assistance.”
Learn how Bill, a medical device field technician, manages repair work orders, productivity, customer service, and other daily tasks.