FieldOne Overview

Welcome to FieldOne

As you take a look at FieldOne's vast product offering -- whether you're interested in traditional desktop software or cloud-based services, and, either way, mobile -- we'd like to share with you an overview of FieldOne's core benefits and the industries we're proud to serve.

Read on about how FieldOne is a good fit for running your business... intelligently.

Ask Yourself These Questions

• Do you often find yourself digging through mounds of paperwork for client information, service orders, or job details?
• Are you often jumping between multiple software programs, such as Microsoft™ Word™ for one task, Excel™ for another, all day long?
• Do you find yourself keying in customer information several times - the same, exact information - into different applications or even into different sections of the same application?
• Do you need to put your service customers on hold while you frantically try to locate their account information?
• Do your field technicians often call in, or actually stop by the office, simply to retrieve important client information?
• Are you exerting too much energy training new field service technicians?
• Are you caught by surprise when inventory runs low, or worse -- when one of your supplies runs out?
• Is your dispatching system a "dinosaur"?
• Do you often lose track of service appointments and/or field personnel?

If you answered "yes" to one or more of the above questions, then rest assured -- FieldOne is here to eliminate these headaches and cash leaks.

A Business Software Revolution

FieldOne is an innovative, secure, scalable service management system providing field service businesses with powerful and innovative up-to-the-minute technician scheduling and status, on-site wireless data entry, complete inventory control and automatic invoice creation - all in one single software application that is a pleasure to operate.

By dramatically improving your service company's productivity, we help increase your bottom line. You'll conduct business faster and more efficiently, and improve your level of customer service, which means return customers.

One Size Fits All? That'd Be Nice.

If you're like most small and mid-sized field service businesses, you already know that tools that worked for you yesterday might no longer be effective today, and certainly not tomorrow. As your company changes, expands and shifts with technology, your field service software must be up to the challenge.

Standard accounting software, such as QuickBooks™, are one-size-fits-all programs that aren't designed to accommodate specific management needs of the service industry or the way you handle employee scheduling, dispatching, job management and reporting. This forces you to use multiple software programs, and often to enter data twice, in order to manage different areas of each service project, adding up to extra data entry time and wasteful paperwork.

FieldOne does it right: It's software with functions specific to the service industry, but still compatible with other programs you still use. Because our staff has extensive experience in the field service industry, the software was developed with a focus on streamlining your very specific type of daily operations.

Simplify Your Workflow

A more efficient workflow means better service to your customers, and cash savings at the same time.

Take your service company to the next level, with accurate estimating, precise inventory tracking, complete control of purchasing, automated billing, and convenient scheduling.

Manage service dispatching easily. Track Work Orders, Change Orders, or generate invoices on the fly.

Gain complete control of purchasing, service agreements, warranties, customers, equipment, suppliers and employees. How you manage these areas is the most important aspect of an efficient, coordinated field service team, only possible if your computer systems are up to the task of assisting--not burdening--you with maintaining control.

Streamlining your operations adds another critical benefit: the results you see from enhancing communication between customers and your organization's dispatchers, technicians and accounting staff.

Service Dispatching & Scheduling

At the heart of your field service business is the ability to dispatch and schedule technicians with minimum downtime or confusion. With its intuitive Drag & Drop, color-coded graphical display, our Schedule Board simplifies and increases the speed of the dispatching process. The easy-to-use interface makes it simple for dispatchers to handle almost all the service call dispatch functions from one screen.

Customer Care

Providing top-notch customer care means understanding the specific needs of each client. Our Customer Transactions window makes it easy for everyone to view the information, transactions and notes regarding each client.

Reporting

Successful field service management begins with maintaining a firm grip on all areas of production. Now you can generate powerful and customizable reports with critical information on all aspects of your service business: technician profitability monitoring, customer sales analysis, equipment and service history, and detailed inventory reports.

Related Topics

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