Technical Support

For Clients with a Current Support Contract:

If you are currently covered by an annual support contract (the first year is included as part of your initial purchase), you are eligible for free technical support via email or phone. To find out what is covered in the contract, click here.

Email: support@fieldone.com

In your email, please make sure to clearly specify your name, company name, callback number and a detailed description of your question or issue.

Phone: 845.918.1858, ext. 3

If a service agent isn't available when you call, rather than wait on the line, we encourage you to leave us a message and an agent will get back to you as soon as possible. If you leave a message, please clearly specify your name, company name, callback number and the reason for your call.

Support Hours

Monday through Thursday: 9:00 a.m. to 9:00 p.m. EST
Friday: 9:00 a.m. to 7:00 p.m. EST (during the winter hours, to 3:30 p.m.)
Our technical support department is closed during major US legal holidays.